We don’t like to say we’re a digital agency because really that’s way too broad and doesn’t mean a whole lot. However, all our services are digital and specifically focused on delivering the digital customer experience. This includes, a multitude of strategic services such as business, market and audience research, customer journey planning, data analysis and persona development. Our strategic thinking will often lead us to, user experience and visual design and ultimately the development and roll out of technology solutions such as websites, apps, portals and other mediums.
Full range of services
Customer journey mapping
Business process mapping
Actionable strategy plan
Digital brand guide
Future customer journey
Bespoke dot net
Microsoft Azure services
Mobile app development
For customers and employees
Sir Richard Branson once said “Take care of your employees so they can take care of your customers”.
At D3 we believe a great customer experience can only be achieved if the employees responsible for facilitating the experience are well equipped with the tools they need to be effective, efficient, collaborative, connected and empowered to do their part in delivering on the customer vision.
Which is why when we map out the customer journeys, we assess the employee’s ability to deliver on the experience and support the business in implementing the right platforms and services.
To find out more about our employee experience capabilities, check out our Engage Squared Proposition.